Our customer support benchmarks report for 2023-2024 is here.

In the evolving landscape of customer support, meeting and exceeding expectations is the name of the game. 

This comprehensive guide tells you everything you need to know about the customer support industry in 2023-2024. The most important piece of the puzzle? Crucial customer support benchmarks and what scores you should be aiming for in the coming year. 

We cover:

• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• First Call Resolution Rate
• And much more.